Return and Replacement
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to return your order for a full refund within 14 days of purchase, starting the day after you receive the goods.
The returned items must be sufficiently packaged to withstand handling during service. Due to hygiene reasons, mattresses must be unused and still have all original packaging and tags attached.
MAA BEDS & MATTRESSES Ltd has the right to deduct value off any customers returned goods should the item(s) reach us damaged or show signs to suggest that they have been used beyond what is acceptable to decide if you are happy with the goods. We recommend that all customers returning goods use a service which insures them to the full value of the goods being returned.
MAA BEDS & MATTRESSES Ltd will arrange the return/ replacement of goods found to be faulty free of charge, if reported to ourselves as being faulty within 10 days of receipt. Photographic or video evidence of the fault must be supplied to email@example.com. MAA BEDS & MATTRESSES Ltd will not be held responsible for customers returning goods who have initially stated they want to cancel and then state they are faulty/ damaged, this does not affect your Statutory Rights. This will result in replacements part(s) being sent only.
If you are not completely satisfied with your purchase, simply ask for a return within 30 days of receipt. We will issue a full refund (minus cost of return which is approximately £80-£100 per item depending on where you are based) upon receipt of any returned items, or exchange the item(s) for a different size/ colour if preferred. MAA BEDS & MATTRESSES Ltd has the right to offer a diminished value on goods which are received back to ourselves in a damaged state MAA BEDS & MATTRESSES Ltd also has the right to offer a diminished value on goods which have been deemed as used beyond what is acceptable to decide if you are happy with the goods. Due to the T&C’s MAA BEDS & MATTRESSES Ltd cannot accept returns on mattresses, specifically memory foam/ foam mattresses, if they have been removed from their vacuum sealed packaging. This is due to health and hygiene reasons, and will result in diminished value being offered to you, our customer. It is important that all vacuum sealed goods are inspected for the correct size information, as MAA BEDS & MATTRESSES Ltd will not be held responsible for the return of opened goods which the customer has ordered through their own error.