We are here to help you every time.
We all come in all sorts of different shapes and sizes and with different comfort preferences, which means there is no such thing as one mattress fits all. For this reason, we make many different types of mattresses to suit many different people.
There is a common misconception that if you have a bad back you need a firm mattress but this is totally wrong information! The key to a comfortable night’s sleep is a mattress that is supportive so that the spine can align in a neutral position while you sleep, but you also need a mattress that is soft enough to contour to the shape of your body. The core pocket springs we make for our mattresses come in different firmnesses to ensure you get the right support, and our mini pocket springs contour to your body and are pressure relieving.
Remove dust and fluff from your mattress every few months using a soft brush. Never use a vacuum cleaner, even if you have a specific mattress attachment, as this can displace the natural fillings. Any spillages should be absorbed using a dry cloth or paper towels. If you need to sponge the mattress, use a damp cloth and a very mild solution of soap and water.
We recommend turning or rotating your mattress regularly during the first few months and about twice a year thereafter. A good way to remember is when the clocks change. If you struggle to rotate your mattress, do not worry, this is only a recommendation to help reduce body impressions.
In the unlikely event that a problem should arise you should contact the retailer within 72 hours after delivery.
All our mattresses are suitable for people with allergies, as wool is naturally hypoallergenic.
In the first instance use clean dry towels or paper towels to absorb any moisture quickly. Clean stains with warm water and a gentle soap cleaner. Make sure you wring out your cloth so that it is as dry as possible. Never use detergents or chemical cleaners as these could damage the mattress fabric surface or the fillings. Do not rub the fabric vigorously as this could damage it. Leave to dry in the open with as much air circulating as possible.